Service Satisfaction Guarantee
At aura we strive to provide an enjoyable experience with beautiful results every visit. If you are disappointed with your service, we hope you will return for a complimentary correction. We ask that you contact the salon/your beauty professional within 7 days of your original appointment to set up the correction. We do not offer any monetary refunds for services provided at aura beauty.
*We understand that hair color can be unpredictable and that not every individual's starting canvas is the same. With that being said, we take pride in our consultations and color theory knowledge and would never allow our guests to leave without delivering our absolute best.
All new guests & any existing guests with multiple no shows and/or cancellations outside of our policy are now required to put a card on file in order to make a reservation. We at aura beauty understand that life happens. If you wish to cancel or reschedule your reservation, please contact the salon via call or text at 219-629-8348 at least 48 hours prior to your visit. Failure to do so will result in a 50% fee of all scheduled services charged to your card on file. Continued cancellations (outside of our policy) OR no shows to your reservation will result in us no longer being able to reserve you any future visits at aura, and you will have to be on a ‘call-in’ basis for last minute availability day of. We try and be mindful and respectful of our guests’ time and ask the same in return. Our scheduling software sends text AND email confirmations, and if our system shows you have not confirmed via either notification, we personally reach out for a final confirmation. We will try and work with you if an emergency arises that cannot be avoided. We thank you so much for your continued support and understanding, as less than 48 hours’ notice allows us no time to fill your reservation.
We understand that products are very personal and not a 'one size fits all.' We offer an exchange of a lightly used product for something that might suit you better if you are finding the original product to be underwhelming. No cash/charge back refunds. ALL brushes and hair accessories, body care, teeth whitening, Elleebana, and Grande Cosmetics products are FINAL SALE.